At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails basic to intermediate analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides ongoing analysis, consultation, problem-solving, collaboration and application support to users. Also responsible for contributing to related project work and system training. The Epic Application Analyst typically reports to an ISD manager or above.Desired Skillset:
Epic Clinical Documentation certification required
Rehab and Stork certifications preferred
Epic build, testing, and optimization experience
Strong ticket queue and upgrade support skills
Critical thinking and problem-solving ability
Excellent communication and customer support skills
Strong time management in high-volume environments
Ability to support rotating 24/7 on-call coverage
Education: Associates degree, preferred
Licenses/Certifications: Epic Certification required
Must Have: Epic clinical documentation certification - Required
Preferred: Epic Stork certification
Preferred: EpicRehab certification (specifically EPIC Lift Capacity/ELC)
Experience / Knowledge / Skills:
Two (2) years of equivalent experience in related areas such as healthcare, education, or technology required
Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation preferred
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
Previous Epic or other Health Information Systems experience desired
Basic working knowledge of Epic or other Electronic Health Record (EHR) application support, development tools and methodologies
Good analytical skills and technical aptitude
Good planning and organizational skills
Good communication, collaboration and customer service skills
Principal Accountabilities
Analysis/Design
Translates customer requests into Epic and other software application solution specifications.
Applications Development
Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions in Epic and related systems
Technical Administration
Maintains detailed technical knowledge of assigned applications.
Application Support
Assists customers with optimizing their use of Epic applications.
Participates in after-hours application support via rotating on call schedule.
Project Planning
With moderate supervision, sets priorities, understands Epic and other integrated applications, answers technical questions and performance all assigned task
Problem Solving
Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate.
Develops options and recommendations.
Customer Service
Provides training, support, and problem resolution to customers.
Communications
Thinks, plans, leads and acts appropriately in tactical settings.
Demonstrates strong communication and interpersonal relationship skills.
Other
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
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