Job Description

Job Description

Job Description

About us

FHE Health is a healthcare institution that delivers quality, medically integrated personalized treatment for those suffering from Behavioral Health Disorders. We are in Deerfield Beach, Florida, near Fort Lauderdale. We are proud to ethically serve the South Florida community as well as the nation with our healthcare services. We specialize in addictive disorders and other behavioral health disorders such as depression, anxiety, and traumatic disorders. We employ a team of highly qualified, compassionate individuals who share in the desire to serve this vulnerable population. We provide innovative treatment by treating not just the mind and the behaviors, but by treating the BRAIN itself through our cutting-edge neuro-rehabilitative services.

About the role:

As a Patient Concierge, you will be responsible for providing exceptional customer service to patients and their families. You will be the first point of contact for patients, greeting them with a warm and welcoming demeanor. Your main goal will be to ensure that patients have a positive experience during their visit to our facility. You will work closely with medical staff to ensure that patients receive the care they need in a timely and efficient manner. In this role, you will have the opportunity to make a real difference in the lives of our Mental Health and Detox patients.

Qualifications

• Previous experience in a healthcare, customer service or mental health setting is highly desirable
• Familiarity with patient management software and general computer proficiency
• Strong interpersonal and communication skills with the ability to work with diverse populations
• Ability to handle sensitive situation with empathy, patience and professionalism
• Exceptional organization skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Ability to maintain composure and professionalism with high-stress situations
• Strong sense of discretion and understanding of mental health challenges
• Knowledgeable of HIPPA regulations and confidentiality requirements
• High School or equivalent required; associate or bachelor’s degree in healthcare administration, psychology, social work or related field is preferred
• Current CPR Certification or must be obtained
• Crisis Prevention Intervention (CPI) Training or must be obtained

Essential Job Function of the Patient Concierge

• Greet patients and visitors warmly and professionally, ensuring a welcoming environment
• Orientate the patients to the facility
• Assist patients with admission check-in and discharge processes
• Assists with patient navigation within the facility, including providing directions and escorting patients to appropriate departments
• Answers phone, screens calls, takes messages and provides information in pleasant and helpful manner
• Ongoing knowledge of all FHE programs and services
• Acts as a liaison between patients and any department as needed
• Schedules and manage patient appointments, follow-ups, and reminders efficiently.
• Notifies the proper department or personnel and follows-up to ensue patient complaints, concerns have been addressed or resolved.
• Performs other duties as assigned

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