Servicing Administration Assistant Job at Village Capital & Investment, Henderson, NV

TE5qOGFwRm5rMGVzbGpXenFLZVJHb0M3
  • Village Capital & Investment
  • Henderson, NV

Job Description

Job Description

Job Description

Job Title: Servicing Administration Assistant

Location: Henderson, NV

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

Email Management (Gmail):

  • Monitor, prioritize, and respond to a high volume of incoming emails daily with accuracy and urgency.
  • Flag and escalate time-sensitive issues to appropriate departments or team members.
  • Maintain a zero-backlog policy by organizing emails with labels and follow-up reminders.

MSP Explorer - Black Knight Navigation:

  • Accurately retrieve, review, and enter loan-level data within MSP Explorer.
  • Validate account statuses, payment histories, and loan documentation.
  • Update and maintain loan records to reflect current servicing activity and communication.

Document Research & Processing:

  • Locate, review, and verify mortgage-related documents (e.g., payment histories, collection letters, escrow analyses, etc.) in response to borrower requests received through the Customer Service department. Serve as a liaison between internal teams and borrowers by ensuring all requested documentation is accurate, compliant, and delivered in a timely and professional manner. Maintain clear communication with customer service representatives to confirm request details and ensure borrower expectations are met or exceeded.
  • Identify missing documents and proactively request or retrieve them.
  • Maintain document naming and filing conventions per company standards.

Data Entry & Quality Assurance:

  • Accurately enter data into company systems
  • Double-check information before submission to avoid errors or compliance issues.
  • Regularly audit your own work for quality and consistency.

Communication & Accountability:

  • Proactively update managers and teammates on task status, blockers, or unusual findings.
  • Respond to internal requests with professionalism and timeliness.
  • Take ownership of outcomes without excuses or deflection.

Basic Qualifications:

  • Proven experience with problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Windows and Encompass (Encompass preferred)
  • Strong problem-solving skills and attention to detail

Specific Qualifications:

  • Effective Communication: Maintains clear, concise, and proactive communication with team members and supervisors. Seeks clarification when necessary and provides timely updates to ensure alignment and transparency across tasks and responsibilities.
  • Personal Accountability: Takes full ownership of assigned duties, follows through on commitments, and holds oneself to high performance standards. Proactively addresses challenges and seeks solutions without shifting responsibility.
  • Professional Integrity: Exercises sound judgment and ethical conduct in all work activities. Demonstrates honesty, consistency, and reliability-even when working independently or under minimal supervision.
  • Mutual Respect: Interacts with colleagues, clients, and stakeholders in a courteous, professional, and considerate manner. Values diverse perspectives and upholds confidentiality and trust in all communications and data handling.

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

In Summary:

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

Job Tags

Full time, Shift work

Similar Jobs

Aristeo Construction

Welder Job at Aristeo Construction

 ...We're looking for a Welder who knows their way around a torch and takes pride in a strong, clean bead. This is for a second shift: Monday to Friday, 3:30 PM to 2:00 AM. What You'll Do: Read shop drawings for weld symbols and application of welds to make sure... 

Easterseals Southern California

Speech Language Pathology Assistant Job at Easterseals Southern California

 ...week This is a Center-Based In-Person position Easterseals Florida is seeking a dedicated and compassionate Speech-Language Pathology Assistant (SLPA) to support pediatric clients in our outpatient therapy program. Under the supervision of a licensed Speech-... 

Transpremier

Skid Steer/Bobcat Operator Job at Transpremier

DescriptionPOSITION OBJECTIVE:Bobcat operators utilize the experience, skills, and technical knowledge to operate Bobcat equipment efficiently and safely. Contribute to the success of the organization by ensuring smooth operations, adhering to safety protocols, and... 

Omni Inclusive

Associate Specialist, Quality Product Release-Disposition Job at Omni Inclusive

 ...Work Schedule- 11 am to 7:30 pm- Mon-Fri Position Title: Associate Specialist, Quality Product Release-Disposition Location:...  ...written communication skills. Education and Experience: B.S degree with 1-3 years GMP experience in the Pharmaceutical or related... 

JT Solution Partners, Inc.

Apartment Leasing Agent Job at JT Solution Partners, Inc.

JT Solution Partners is looking for a full-time apartment leasing consultant to work at an amazing community.Job RequirementsGive tours of the apartment unitsAssist in the leasing activities and resident relationsUnderstand and qualify all prospective residents...