General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentation standards, leads the team in planning and execution of all merchandise and visual elements, including pricing and signing. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes. Omnichannel – Trains, mentors, and coaches associates on jcp.com. Handles pickup location processes and transaction procedures related to delivery and return of online orders. Manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel metrics and resolves issues. Specialty Businesses – Drives profitable sales growth in Fine Jewelry, Mattress, and Window businesses. Leads specialty associate training and care/protection plans. Manages SET processes, monitors productivity standards, identifies sell‑through opportunities, and remerchandises to increase sales rate. Oversees defect and return-to‑vendor activities to reduce shrink. Team Development – Teaches, trains, and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Coaches in the moment and addresses performance issues. Performance Standards – Consistently meets established performance standards including shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve products and practices, encourages others, and champions change. Thinks Critically: Demonstrates business expertise, gathers necessary information, applies critical thinking, and recommends action based on facts. Demonstrates Leadership: Creates a teamwork fostered environment, recognizes achievements, holds accountability, and coaches others. Takes Accountability: Delivers customer solutions, builds relationships, listens, and is inclusive. Implements with Excellence: Prioritizes short and long‑range plans, organizes projects efficiently, and delegates effectively. Drives Results: Acts with urgency, establishes aggressive goals, takes calculated risks, and seeks continuous improvement. What you get Competitive benefits package including medical, dental, vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Eligible associates for paid vacation also receive eight paid holidays. Additional compensation for hourly associates scheduled on holidays. For details on benefits, visit Pay Range USD $19.00 per hour – $23.75 per hour. #J-18808-Ljbffr JCPenney
...A remote work opportunity provider is seeking a Data Entry Clerk for an entry-level position. This role allows you to work from home or any location... ...per minute, be self-motivated, and have access to a computer or smart device with internet. It's an excellent gig for...
...Overview Great Day Improvements - Salesforce Administrator (Twinsburg, OH / Hybrid) In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered...
: We are looking for a Center Sales Associate/Shift Leader who runs the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center's team delivers world-class customer service ...
...your opportunity to step into the world of luxury, celebrity, and sports & entertainment real estate. In this role, youll work with... ...team provides the training, mentorship, and systems that help agents confidently operate in the luxury market. Youll learn how to position...
A forward-thinking tech company is seeking an individual to join their growing team focused on creating a revolutionary app-building tool. The role involves working on full stack projects, iterating quickly on features, and writing clean code. The company offers competitive...