Job Description
Job Description
Job Description
POSITION SUMMARY
The position of Project Consultant (PC) will be responsible for engaging, assessing, and procuring new clients through self-promotion and/or generation of leads. The PC position will meet prospective clients at their home to discuss design options, cost ranges, timeframes, and the Lars design-build process. They will provide the highest level of customer service through weekly updates to our clients throughout the design-build process. The PC is the direct conduit between the homeowner and the Lars team and is eligible for incentive bonuses.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales (70%)
- Must be able to sell 2.5 million dollars annually (initial year), 3 million (thereafter);
- Effectively convert at least 20% of design consultations into design agreements;
- Effectively convert at least 80% of design agreements into contracts;
- Cultivate and self-generate leads and sales for Lars Remodeling & Design;
- Provide in-home consultations with prospective clients to obtain a design agreement;
- Establish rapport and obtain customer appointments in-home and at Lars Remodeling & Design for various meetings and reviews;
- Discuss and provide accurate time frames relating to design, permitting, and building of projects;
- Discuss and provide accurate cost ranges directly relating to the client's project(s);
- Educate potential clients on the design services provided by Lars Remodeling & Design;
- Educate potential clients on all company-sponsored finance options available;
- Communicate effectively to ensure a clear understanding of individual client's goals, expectations, design possibilities, and costs;
- Communicate to your team the ideas, goals, budget and time-frame of new design clients;
- Properly document existing home building and finishes;
- Manage the design team throughout the design and estimating process;
- Review designs, estimate, and scope of work to effectively communicate to the team and our clients in the design review process;
- Update, document, and provide any/all changes resulting from conversations, within 48 hours;
- Review design with the homeowner for the team to properly update plans, pricing, and scope of work;
- Properly document and contract clients using Lars Home Improvement Agreement
- Accurately define realistic start date and completion date;
- Provide and explain detailed payment schedule;
- Provide and explain lead and asbestos documentation;
- Provide and explain notice of cancellation;
- Clearly explain provided detailed scope of work outlining the work to be performed with client and obtain approval;
- Maintain relationship and communication throughout the production of the project;
- Participate in field measures at the client's home working alongside the Lars Remodeling & Design team;
- Walk with trades and vendors during or after the design phase to get accurate quotes and costs;
- Engage with trades and vendors to network and grow a referral base;
- Upgrade knowledge on current design and color trends to create fashionable design solutions; and
- Participate at home shows as needed.
Administration (30%)
- Manage, document, and follow up with all potential clients by calling, in-person communication and email through Builder Trend (BT);
- Contribute in development and on-going upkeep of team's design portfolio.
- Assist in identifying inefficiencies or areas of improvement and create documentation and processes;
- Attend Educate Before You Renovate workshops with the ability to perform presentations while being knowledgeable on all topics discussed;
- Report updates to the Director of Sales (DOS) on a regular basis at weekly sales meetings; and
- Maintain involvement as required in all company-sponsored marketing and training programs.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Work Environment and Physical Demands
The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Ability to travel to various locations;
- Interacting with customers on a daily basis;
- Standing for sometimes long and continuous periods of time;
- Sitting for sometimes long and continuous periods of time;
- Answering or making calls on the telephone for sometimes long and continuous periods of time;
- Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time;
- Looking at a computer monitor for sometimes long and continuous periods of time;
- Occasionally standing, walking, reaching, and stooping;
- Climbing up and down but not limited to a ladder and stool throughout continuous periods of the day;
- Ability to lift up to 25lbs; and
- Exposure to low to moderate noise level.
QUALIFICATIONS
Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.
In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.
EDUCATION
- High School Diploma or GED; Required
CERTIFICATIONS, Licenses, and Registrations
- CA Driver's License; Required
WORK EXPERIENCE
- Experience in customer service; Required
- Experience in home sales of residential remodeling; Required
- Experience at cost estimating; Preferred
- Experience in construction and project management; Preferred
KEY SKILLS SET
- Have a good understanding of basic design principles;
- Understand and develop architectural and construction details;
- Must exhibit a high level of confidentiality;
- Excellent interpersonal skills;
- Exceptional customer service skills;
- Ability to balance multiple projects;
- Excellent written and oral communication skills;
- Be fluent in the English language;
- Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines;
- Have the ability to visualize concepts and explain them to others;
- Maintain regular and punctual attendance;
- Must be able to work and complete difficult tasks under no supervision; and
- Be a team player.
EQUIPMENT AND APPLICATIONS
- High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;
- Working knowledge of all standard office equipment;
- Working knowledge of software including but not limited to;
- Adobe Photoshop;
- PDF – Xchange for PDF creation;
- Builder Trend, construction management software; and
- Hubspot, marketing and sales software.
Job Tags
Contract work, Work experience placement, Work from home