Job Description

Job Description

Job Description

Fast-Growing Company is growing its Patient Support Services nurse team.

For nearly two decades, Serva Health has delivered compassionate, high-quality Patient Services to the pharmaceutical and healthcare industries. We are expanding our Patient Services team and welcome Registered Nurses from across the U.S. to join us on-site at our Mount Laurel, NJ headquarters within our Patient Services Operations division. Whether you are local or considering relocation, this role offers stability, growth, and meaningful patient impact.

REQUIRED QUALIFICATIONS

• Bachelor's Degree (4-year degree)
• 3 to 7 years of nursing experience
• Active and clear RN license from any U.S. state
• Excellent verbal communication and articulation of complex medical information
• Intermediate to advanced computer proficiency
• Ability to work independently and as part of a team
• Participate in required training, which includes overnight travel

STRONGLY PREFERRED

• Telephonic or non-clinical patient services experience
• Understanding of drug prescription insurance reimbursement processes

A PLUS

• Case management experience
• Interest in career growth or leadership development

ROLE OVERVIEW

As a Registered Nurse Case Manager, you will support patients and caregivers navigating chronic and rare disease therapies. This role is full-time and on-site, centered on patient education and assistance via telephonic and digital support of the patient journey.

RESPONSIBILITIES

• Engage with patients and caregivers via inbound/outbound calls and digital communication
• Provide education and guidance on therapeutic and insurance coverage options
• Follow clinical protocols, approved scripts, and insurance screening processes
• Use only client-approved materials for all communications
• Identify and escalate Adverse Events according to SOPs
• Accurately document all interactions within software systems
• Participate in company and client-required training, which includes overnight travel
• Collaborate with supervisors and teammates in a structured office setting but allowing for your innovative ideas to be heard!

Job Type: Full-time / On Site

Company Description

About Serva Health:

Serva Health provides high-touch Patient Services programs to pharmaceutical and healthcare organizations. Our registered nurses support patient journeys across specialty pharmacy, case management, patient education, clinical trials, EMR support, and commercial therapy programs.

Company Description

About Serva Health:\r\n\r\nServa Health provides high-touch Patient Services programs to pharmaceutical and healthcare organizations. Our registered nurses support patient journeys across specialty pharmacy, case management, patient education, clinical trials, EMR support, and commercial therapy programs.

Job Tags

Full time, Work at office, Local area, Relocation, Night shift

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