Job Description

The Role

This is a hands-on help desk role with a clear path to grow into systems, projects, and higher-level IT work.

You’ll be the first person clients talk to when something breaks, and you’ll take ownership of getting it resolved.

This role is a good fit if you:

• Enjoy figuring out root causes (not just quick fixes)
• Like clean systems, documentation, and doing things right
• Want to grow beyond help desk into real IT responsibility

You’ll work directly with a small, experienced team and get exposure to Microsoft 365, security tools, networking, and real business environments.

We’re looking for someone who wants to build real IT skills over time, not just close tickets.

Team Structure

We’re a small, two-person technical team today. That means:

• You’ll work closely with experienced leadership, not layers of management
• You’ll have direct exposure to real systems, clients, and decisions
• Your work will matter and be visible

This is not a large help desk environment. You won’t be siloed into one narrow role. You’ll learn how systems actually work across the business.

We’re growing intentionally and building the team the right way.

Why This Role Is Different

Most help desk jobs are high-volume and reactive. This isn’t.

• We focus on fixing root causes, not repeating tickets
• We document everything and improve systems over time
• You’ll work on internal projects, not just tickets
• You’ll get exposure to real environments across multiple industries

Typical Responsibilities

• Respond to help desk tickets via email and phone
• Troubleshoot Windows, Microsoft 365, and basic network issues
• Document issues and solutions clearly
• Maintain and improve internal documentation and client environments
• Assist with employee onboarding and offboarding (accounts, devices, access)
• Set up and deploy new workstations and user environments
• Contribute to internal improvements and automation

Growth Path

This role is designed to grow into:

• Project work (migrations, deployments)
• Systems administration
• Vendor and infrastructure exposure

We’ll give you structure, mentorship, and real responsibility over time.

Technologies You’ll Work With

• Windows 11 and macOS
• Microsoft 365 (Exchange Online, Intune)
• Windows Server, Active Directory, DNS, DHCP
• Fortinet and Ubiquiti networking equipment
• Security tools and backup platforms
• PowerShell and basic automation

Requirements

• 1–3 years of IT support experience (help desk, MSP, or similar)
• Comfortable troubleshooting Windows and Microsoft 365
• Able to explain technical issues clearly to non-technical users
• Strong attention to detail and documentation
• Organized and reliable with tickets and follow-through
• Based in the Greater Nashville area with reliable transportation
• Secure home workspace with reliable internet

Benefits

• Predictable schedule: Monday–Friday, 8–5 (no nights or weekends)
• Hybrid work with flexibility and occasional client visits
• Real growth into higher-level IT work
• Small team where your work actually matters
• Exposure to multiple industries and environments
• Retirement plan with employer match
• PTO, paid holidays, and your birthday off

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