Job Description

Benefit Program Support Specialist

Our team focuses on helping individuals and families gain access to benefit programs that provide additional financial protection. These programs are made available through partnerships with thousands of labor unions and associations across North America, serving members who want dependable coverage that can remain in place long term. For more than six decades, these benefit programs have helped support working households by offering solutions that extend beyond standard workplace coverage.

Key Responsibilities

In this role, you will assist individuals who are interested in learning more about available benefit options. Typical responsibilities include:

• Communicating with members through both inbound and outbound phone conversations
• Scheduling virtual meetings with individuals who request information about benefits
• Explaining available coverage options in a clear and personalized manner
• Helping clients complete digital applications and required forms
• Maintaining organized and accurate records in compliance with internal processes
• Participating in ongoing coaching, training, and professional development

Ideal Candidate

This opportunity is well suited for individuals who enjoy working with people and delivering excellent service. Successful candidates typically demonstrate:

• Clear and professional communication skills
• A positive, solutions-focused mindset
• Previous experience in customer support, service, or sales (helpful but not mandatory)
• The ability to stay organized and work independently while collaborating with a team
• Comfort using common online tools and computer systems
• Legal authorization to work in either the United States or Canada

What You Can Expect

• A full health and wellness benefits package
• Fully remote work environment
• Flexible scheduling options that allow for work-life balance
• Weekly earnings with additional monthly performance incentives
• Eligibility for annual company-sponsored travel experiences to destinations such as resort locations and major cities

Interested in Growing With Us?

If you're looking for an opportunity that offers flexibility, career growth, and the chance to help others, we encourage you to apply and learn more about joining our team.

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