Customer Success Manager (Relationship-Driven) (On-site) Job at Retail Technologies, Inc., Lucedale, MS

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  • Retail Technologies, Inc.
  • Lucedale, MS

Job Description

Job Description

Job Description

Inside Sales Representative (Relationship-Driven) (On-site, Not Remote) 

Retail Technologies, Inc. (RTI) | Mobile, AL (On-site, Not Remote) 

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (No weekends or late evenings)

The Opportunity: Partner for Retail Success

Are you a Self-Starter with a passion for building deep, consultative relationships? Retail Technologies, Inc. (RTI) is a nationwide leader in shelf-edge signage and bar-code labeling solutions. We are seeking four high-performing Inside Sales Representatives to take full ownership of an established book of 250–300 existing accounts . We are seeking a Relationship-Driven Self-Starter who thrives in a high-energy, On-site (Not Remote) environment. You understand that the highest level of team collaboration and professional growth happens in person, working side-by-side with a high-performing team to drive collective success.

The ideal candidate will serve as a strategic partner to our customers, proactively managing their supply chain and infrastructure needs to ensure their retail operations never miss a beat. You are the primary point of contact for the essential tools and specialized services that keep our clients' shelf-edge marketing professional and efficient. The ideal candidate will serve as a primary relationship lead, proactively engaging our existing customer base and leveraging our established book of business to identify new opportunities and ensure long-term satisfaction.

The Daily Mission

  • Strategic Supply Partnership: Partner with customers to manage the ongoing sale of sign and label stock , ensuring they have the premium media necessary for high-impact signage.
  • Infrastructure Support: Consult on and provide high-performance printers and toner , matching hardware solutions to the specific volume and environment of each retail location.
  • Software Continuity: Drive the renewal of maintenance agreements , ensuring clients maintain uninterrupted access to critical software updates and expert technical support.
  • Professional Development: Offer specialized training sessions for new client employees, ensuring their team is fully proficient in RTI software and maximizing their investment.
  • Deep Discovery: Execute high-performance outreach to identify when a customer’s hardware is reaching end-of-life or when their supply consumption patterns change.

Compensation & 100% Employer-Paid Benefits

RTI is committed to the long-term well-being and financial success of our team:

  • Earnings: $40,000 base annual salary , earning potential is uncapped commissions (Base of $40K, plus Commission).
  • Zero-Cost Healthcare: The company pays 100% of the employee’s health, medical, and dental insurance premiums.
  • Work-Life Balance: Strictly Monday–Friday; no evenings or weekends.
  • Birthday Perk: Enjoy your birthday OFF every year.
  • PTO: A generous vacation accrual process that values your tenure.

Who You Are

  • Relationship-Focused: You view every call as an opportunity to strengthen a partnership and provide value.
  • You are a self-starter who prefers the immediate feedback and collaborative energy of an In-Office (Not Remote) setting.
  • Ownership-Minded: You proactively engage your customer base to anticipate their supply and training needs before they become urgent.
  • Effective Communicator: You possess a professional phone presence and the ability to articulate the value of maintenance and training for long-term ROI.
  • Consistent & Reliable: You thrive in a structured environment and are committed to hitting a minimum of 25 impact calls per day .

Requirements

  • Proven Experience: Background in B2B sales, account management, or industrial/retail supply is preferred.
  • Systems Proficiency: Comfortable using Microsoft Windows and CRM/Database software to manage high-volume account data.
  • Discovery Skills: Demonstrated ability to identify sales opportunities through effective, deep-dive client conversations.

Company Description

Retail Technologies, Inc., is a Mobile, AL based software company specializing in providing sign and bar-code label printing solutions to retailers nationwide.

Company Description

Retail Technologies, Inc., is a Mobile, AL based software company specializing in providing sign and bar-code label printing solutions to retailers nationwide.

Job Tags

Base plus commission, Work at office, Immediate start, Monday to Friday, Afternoon shift

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