Customer Success Manager
AI/Data Start-up
Location: Bay Area (US) - office based
Salary: Circa $170k - $230k OTE + stock/benefits
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We’re working with a seriously exciting, fast-scaling AI company that’s redefining how enterprises interact with their data. They’ve built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they’re now looking for a Customer Success Manager to join as one of the early hires supporting a growing enterprise customer base. This is not your typical CSM role. Think high-impact, technical, and highly strategic—working directly with customers to drive adoption, value, and long-term success with a truly innovative product.
The Role
As a Customer Success Manager, you’ll own the post-sale customer journey—driving onboarding, adoption, and expansion across a portfolio of commercial and enterprise accounts. You’ll act as a trusted advisor, partnering closely with technical and business stakeholders while working cross-functionally with Product, Engineering, and GTM teams to deliver real outcomes. This is a foundational hire, meaning you’ll also help shape how Customer Success is built as the company scales.
What You’ll Be Doing
What They’re Looking For
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