Job Description

About The Role The Fraud Investigator conducts thorough investigations into suspected fraud and financial crimes, ensuring effective prevention, detection, and resolution of fraudulent activity. This role involves handling cases related to electronic banking fraud (including Zelle), new account abuse, deposit fraud, check forgery, elder abuse, debit and credit card fraud, suspected money laundering, check kiting, identity theft, internal fraud, loan fraud, and other complex schemes. The investigator presents cases to law enforcement for criminal prosecution. This is a corporate position that may be located at any available bank division within our nine‑state footprint (AZ, CO, ID, MT, NV, TX, UT, WA, or WY). The entry rate is $29.23+/hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and consider geographic location, years of experience, and educational background. WA applicants only: Spokane $32.65‑$48.97/hour; Wenatchee $33.10‑$49.66/hour. Description Conduct routine investigations into suspected fraud—including identity theft, account abuse, check fraud, elder abuse, debit/credit card fraud, loan fraud, electronic banking fraud (e.g., Zelle), internal fraud, and other offenses. Analyze transaction data and account behavior across all payment channels to detect suspicious activity and initiate appropriate investigative actions. Use investigative tools and techniques to gather evidence through interviews, document reviews, and transaction analysis. Refer complex cases to the Fraud Investigator Team Lead, Fraud Manager, BSA/AML team, or law enforcement as appropriate. Prepare detailed reports documenting findings that may be used for internal decisions or criminal prosecution, and may require courtroom testimony. Document and evaluate investigative outcomes to support fraud trending, reporting, and continuous improvement of fraud prevention and investigation strategies. Perform fraud mitigation activities such as system monitoring, fraud recovery outreach, and applying precautionary measures (e.g., pay/no‑pay decisions, account holds/blocks) to protect the bank and its customers. Assist in evaluating risk factors during account opening or review processes, including recommending denial or closure of accounts based on suspicious activity. Utilize the fraud detection program to review suspect items as needed, and communicate with internal and external stakeholders—including customers, financial institutions, and law enforcement—to verify transaction authenticity and educate on fraud risks and online banking safety. Maintain favorable customer relations by communicating and interacting over the phone, in writing, or in person. Collaborate regularly with bank divisions, law enforcement, and judicial agencies to support investigations and ensure timely resolution of fraud incidents, while educating customers about fraud issues and protecting their accounts. Comply with all company policies, procedures, and applicable laws and regulations, including the Bank Secrecy Act, The Patriot Act, and OFAC. Complete the assigned online training courses and achieve a passing score by the due date. Qualifications Education: Bachelor’s Degree in business, finance, accounting, criminal justice, law, or a related field. Experience: Minimum 3 years in banking operations, fraud, AML, BSA, or law‑enforcement investigation with a focus on fraud investigations. Knowledge of local, state, and federal laws concerning fraudulent check and debit card activities. Knowledge: Banking and fraud threats; fraud analytics; creating case files that can lead to prosecution and/or asset recovery. Required skills and abilities: High level of trust, credibility, and diplomacy for sensitive confidential interactions with customers, reports, and vendors. Strong organizational, time‑management, and multi‑tasking skills to pivot as priorities change. Analytical and technical skills suitable for fast‑paced, changing professional environments. Well‑developed customer‑relations skills and ability to maintain confidentiality. Strong interpersonal, verbal, and written communication skills. Capability to work and interact remotely and maintain reliable, timely attendance. Additional Requirements: Occasional travel (less than 10 days per year) by automobile, commercial airlines, rental vehicles, or public transportation. Working Conditions: Indoor, climate‑controlled shared work area; moderate noise level; predominantly sedentary; lifting up to 10 lbs occasionally. Physical Activities: Balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, stooping—mostly infrequent except for fingering and repetitive motion daily. What We Offer COMPENSATION & BENEFITS: Starting salary depends on relevant experience and location. Extensive benefits include medical, dental, vision, and life insurance for employees and eligible dependents. Other benefits: health savings account, Employee Assistance Program, health rewards program, retirement savings plans (401(k) and Profit‑Sharing), short‑ and long‑term disability, education and training benefits, discounts on banking products, generous Paid Time Off (PTO) and paid holidays. PTO accruals begin at 0.0745 hours per hour worked for part‑time employees, up to a maximum of 240 hours per year for certain full‑time employees. Most full‑time employees receive six paid holidays; part‑time employees receive prorated holidays. Employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Equal Opportunity Statement We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please. #J-18808-Ljbffr Glacier Bancorp

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