Job Description

GEICO Claims Service Operations Analyst

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Position Summary:

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Chevy Chase, Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2025, GEICO earned premiums worth over $40 billion U.S. dollars.

GEICO is going through a massive digital transformation to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences as we grow our reach and market share.

About the Role:

Claims Service Operations requires a strong analytics and reporting function to support day-to-day operational management, executive visibility, and regulatory compliance. In this role, you will support Claims Service Operations leadership by translating raw operational, survey, telephony, and compliance data into actionable reporting used across the organization.

This work blends data engineering, analytics, and reporting design, with a focus on supporting recurring operational cadences and ad-hoc executive requests.

Using tools such as SQL, Snowflake, Power BI, and Python, applicants will develop and maintain reporting that supports both frontline operational decisions and high-level executive discussions. This includes diagnosing data issues, partnering with technical teams to resolve defects, and ensuring leaders have confidence in the data and metrics being delivered.

Success in this role requires strong technical skills, the ability to work with imperfect or evolving data, and the communication skills to translate complex analytics into clear, concise insights for operational and executive audiences. The work is highly collaborative and fast-paced, with a consistent focus on enabling Claims Service Operations leaders to manage performance, mitigate risk, and move the organization forward.

Key Responsibilities:

• Write advanced, efficient SQL to transform Claims data and implement reusable data patterns.
• Design and develop Power BI dashboards, metrics layers, and semantic models to support reporting and business insights.
• Apply deep data structure knowledge and strong analytical thinking to translate complex Claims data and customer-driven requirements into clear, actionable analytics and production-ready solutions
• Ensure data integrity, security, and compliance with organizational standards.
• Must be able to work both independently and in a team environment
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Must be able to communicate effectively verbally and in writing
• Relevant work experience of 2 - 5+ years (preferred)

Required Qualifications:

• Strong proficiency in SQL, including writing complex queries, optimizing performance, and working with large datasets.
• Big data experience and knowledge of data lakes/warehouses
• Data governance expertise
• Hands-on experience with SAS (Base SAS, SAS EG, or SAS Studio) for data manipulation, reporting, and running automated processes preferred.
• Ability to build, maintain, and optimize Power BI dashboards, including:
• Data modeling (DAX, Power Query)
• Creating interactive visualizations
• Publishing and managing workspace content
• Experience working with relational databases (e.g., SQL Server, Oracle)

Analytical & Business Skills:

• Ability to translate business questions into analytical solutions.
• Strong problem-solving skills and comfort working with ambiguous or incomplete data.
• Experience presenting insights to non-technical stakeholder

Annual Salary

$73,800.00 - $141,450.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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