Job Description

Facilities Services Remote Operations Center (ROC) Technician

Explore and excel. At Banner, health care is a team effort. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Join our Facilities Services team and take the lead in optimizing building performance across our organization! In this role, you'll install, troubleshoot, calibrate, and maintain HVAC and building automation systems, ensuring peak efficiency and reliability. Working from our Remote Operations Center (ROC), you'll support plant operations both remotely and in the field; fine-tuning controls, updating automation programs, resolving system issues, and driving energy-saving strategies.

Schedule: Monday through Friday working 7AM to 3:30PM with a mandatory on-call rotation approximately every 56 weeks. Occasional evening or weekend work may be required to support patient care needs.

This position repairs, adjusts, calibrates, and optimizes the building control systems. This position works out of the Facilities Services Remote Operations Center (ROC) to support facility-based plant personnel to maintain optimum performance of plant equipment. This work may include field service and/or remote servicing of the Building Management Systems (BMS) across the organization.

Core functions include:

• Installs, adjusts, repairs, and troubleshoots controls of large heating ventilating and air conditioning (HVAC) systems, utility plant systems, lighting systems, and general building control systems.
• Operates, maintains, repairs, and updates the building automation computers. Creates and adjusts computer programs, graphics, and parameters in alignment with the ROC energy strategy and recommendations from data analysts and ROC leadership.
• Isolates and corrects building control system failures to restore normal operations. Maintains copies and backups of control sequences and computer images.
• Measures, calculates, and adjust supply air flow, exhaust air flows, and water flows for optimum operation to ensure compliance with all appropriate regulations and improve energy efficiency.
• Provides support to facility-based plant personnel to trouble-shoot control problems. Instructs plant personnel on operations strategies to enhance energy savings.
• Works with energy analysts to develop control strategies in effort of repairing, adjusting, and optimizing the operation of controlled equipment.
• Position generally carries departmental or hospital responsibility within assigned discipline area. External customers may include, but are not limited to, regulatory/accrediting agencies, external data providers, utility companies, etc. Internal customers include facilities services staff, managers, executives, and medical staff.
• Position may require variable shifts and hours, weekly on-call (nights/weekends) rotation.
• Provides support and expertise to Banner Development and Construction teams with focus on standards, project feedback, and coordination/completion of project scope.

Minimum qualifications include knowledge, skills and abilities as normally obtained through the completion of an Associate's Degree and 2 years' experience of programming within the building automation industry or equivalent combination of education, technical, business and healthcare experience in a related field. Must have advanced skills in troubleshooting, installing, repairing, and servicing industrial building automation systems. Requires intermediate to advanced skills using word processing, spreadsheet, database and other standard business applications. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels.

Preferred qualifications include LonWorks and/or BACnet protocol fundamentals and Niagara AX and/or Niagara 4 experience or Possess a Niagara AX and/or Niagara 4 certification preferred. Additional education and/or experience with electrical/mechanical systems is strongly preferred. Additional related education and/or experience preferred.

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