Job Description
Job Type
Full-time
Description
ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.
THE JOB: The Accounts Receivable Clerk provides financial, administrative and clerical support by ensuring the property receives payments for goods and services. Processes and posts receipts. Prepares billing, resolves discrepancies and maintains records according to established policies and procedures.
Monitors group master accounts from check-in through checkout and ensures billing is correct. Audits, prepares and posts city ledger adjustments as needed.
Applies payments to the appropriate group master accounts. Posts customer payments by recording cash, checks, and credit card transactions in the general ledger accounting software. Reconciles the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Enters credit approvals into the account management software system. Handles credit card charges for all ancillary billings (electrical, delivery, parking, etc.).
Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, internal departments and customers. Collects on accounts by sending invoice reminders and communicating with customers via phone, email or mail. Responds to guest inquiries and resolves billing discrepancies via phone and email. Researches and respond to all credit card charge backs within time limits set by credit card companies, processing the necessary adjustments when required. Collects outstanding payments by creating and sending letters, following up with phone calls.
Maintains accounting department files and records. Runs monthly, yearly or ad hoc reports as required. Prepares spreadsheets for audits or special reports.
YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Accounts Receivable Clerk requires skills such as patience, empathy, and a desire to provide excellent service for our guests.
OUR CULTURE :
Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!
The OFFER: In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.
Requirements
Requires one to two years of related accounting experience.
Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort
Must have excellent customer service/communication skills to work with vendors and internal/external customers
Professional experience working with confidential and sensitive information
Ability to prioritize daily tasks and meet timely obligations with many clients
Knowledge of accounting processes and advanced mathematical skills
Skilled using various accounting software and experience in troubleshooting common accounting program problems
Requires ability to use computers programmed with accounting software to record, store and analyze information.
Proficiency in MS Office, including the ability to set up and use spreadsheet programs designed in Excel
Personal integrity when working with personal and sensitive financial information
Hospitality PMS/POS system knowledge.
Accounts Receivable Knowledge and or background.
Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs
The ideal candidate will have:
Experience within a hotel/resort environment.
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
If you enjoy being a part of a team, providing an excellent experience for our guests and meeting new people, we invite you to apply!
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal-opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Salary Description
$26.00 per hour
Job Tags
Hourly pay, Full time, Shift work